My Customer Service Experience (formerly a Disappointment)

Open message to The LEGO Company. We make no guarantee that anyone from LEGO will actually read them, let alone respond!
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Athos
Councilor of the Realm
Posts: 4262
Joined: Tue Jan 13, 2004 4:33 am
Location: Nevada
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Post by Athos »

kelderic wrote:I am surprised that they tried to charge you $5.00, but I'm that they relented in the end. My guess is that it was someone at first who had no idea what he was talking about.
It seemed like a form letter or automatically generated response.

Steve
[url=http://www.johnny-thunder.blogspot.com/]Travel with Johnny Thunder![/url]
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Brickzone
Bailiff
Posts: 349
Joined: Sat Apr 14, 2007 6:26 pm
Location: Ireland

Post by Brickzone »

Hmmm... I hope I have a simpler experience than Athos. I bought the City Police Station (7237). Imagine my surprise to open the undamaged sealed box to find that only bag 4 had instructions. I am missing instructions for bags 1,2,3,5,6 and 7!

Madness!

EDIT: Evidently I am too old for the sly tricks of TLC. It seems the "missing" instructions are folded and packaged *inside* the bags... (*shakes head*) Perhaps I just need to get some sleep!
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