Count Blacktron wrote:So LEGO Customer service is responding to requests for exchanges of pink for red? Can those of you who have had success with this provide a true tally of what you have had replaced and whether LEGO works this as an exchange or a courtesy replacement? I suppose a phone call to my Customer Service Rep is in order.
From all the mentions of this here on the site, it seems quite clear (well, to me it does...) that this is just LEGO's regular, and impressive, customer service in action. In six years on this site, I've yet to hear a single account of someone complaining to customer service about a missing/damaged/wrong part and not getting the correct part with a modicum of fuss. I've also never heard of them doing an exchange for the bad parts, so I think it's safe to say that since that never made the news, this is no special "Operation: Mass Pink Relief," just regular, stellar, customer service replacement.