For a while now I've been somewhat concerned about the condition of the instruction books in my sets. Sometimes they really seem to just be shoved into the box and get bent and folded. This isn't usually a problem as the paper relaxes over time, especially when I put the book into a page protector and install it into it's proper binder. My kids do find it frustrating when they booklet won't lay flat because it's bent though. We'll deal with that though as it's just a minor nuisance to us but you can be sure that there are consumers and collectors out there that this is a HUGE deal for. I DO have a problem with the condition the sails for my Imperial Flagship came out of the box in though. These are the part of this set that truly make it a collectible and I want my sails to be perfect out of the box.
I reached in the box to pull out the sails, the first thing I went looking for were the sails, and lo and behold they were scrunched up! One side was fine but the other was folded up like an accordion. I think we'd all be a bit miffed if we opened a brand new set to find a long technic axle bent or a baseplate with a stress crease in it or a 6x16 plate bent in half so why is it acceptable for TLG to mash these sails into a box without some method of preventing this from happening. They are, after all, pieces of the set and I'm sure TLG will replace them* but I'm a little concerned by the possible reactions of the regular consumer. Please LEGO, just a bit of cardboard in the package will go a long way toward preventing this from happening.
*I will be asking for replacements, they don't look really great. If they became this way through play, that would be my own problem.