Each Toys R Us store received exactly one promotion kit from LEGO with each box labeled specifically not to be opened or distributed until the clearly printed dates upon each of the four seperate insert cases. Each case has only 10 pieces of each volume. You may just have been instrumental in a member(s) of management causing a customer service problem and/or getting fired. Sucks for them that they can't read or follow directions, but I agree that they should have invested more into promoting the promotion.
There is no life I know to compare with pure imagination. Living there, you'll be free if you truly wish to be. -Willy Wonka, 1971-